EMERGENCY VETERINARY HELP

Your pet must meet all of these eligibility requirements:

1. 1. Be a companion animal.
   2. Have an immediate, life-threatening or life-compromising injury or illness.
   3. Have a good to excellent prognosis after receiving this single treatment, surgery, or procedure (both short- and long-term, as determined by a veterinarian).

Pet parents or guardians must meet all of the following eligibility requirements:

1. 1. Be a resident of Santa Clara County.
   2. Be 18 years of age or older.
   3. Have not received any previous assistance from Palo Alto Humane within the last 12 months.

All eligible family members have been rejected from Care Credit and ScratchPay. You’ll be required to upload proof of denial as part of the application process.

If you are approved for credit from Care Credit and/or ScratchPay, that credit MUST be used towards any tests for diagnosing your pet prior to applying for a grant, and/or used towards your pet’s procedure. Palo Alto Humane grants can fill in a gap between what credit has been offered through these services and your veterinarian’s estimate, but cannot be used instead of using any credit line offered.

To apply, you will need to submit the following:

1. 1. Personal Identification (such as Driver’s License, State-issued ID card, or Social Security card).
   2. Proof of low income (such as Social Security, disability records, unemployment pay stubs, or three months of payroll stubs, etc.).
   3. Photographs of your animal.

If you meet the eligibility requirements, please complete the application HERE.

To download this application as a PDF please click here, print, complete and sign, and email to: animalsupport@paloaltohumane.org or mail to: PO Box 60715, Palo Alto CA 94306.

If approved, you will hear back from Palo Alto Humane within 24 hours. A check or credit card payment for the amount of the grant will be submitted directly to the veterinary care provider.

• • You must use a veterinarian within Palo Alto Humane’s partner network.
  • All medical communications and decisions will be between you and your veterinary care provider. This is a one-time-only grant. All follow-up care, including any complications, will need to be discussed between you and your veterinarian.
  • You are responsible for future costs. The grant was awarded based on the information given to us by you and your veterinarian regarding the prognosis. Palo Alto Humane is not responsible for the outcome of the veterinary care provided and has no further financial responsibility regarding the care of your pet.
  • If estimated expenses are unusually high, we will ask you to consider a more financially practical option (amputation instead of reconstructive surgery, for instance).
  • Please help us by taking photos and videos of the animal receiving care before, during, and after treatment and recovery. These photos help Palo Alto Humane’s fundraising efforts so we can help more pets and their families.

• Initial exam/consultation fees.
• Routine visits (dental cleaning, nail trims, and flea treatment, and vaccines). Rabies vaccines may be covered.
• Non-urgent care.
• Ongoing/Chronic conditions (such as cancer, organ failure, life long prescriptions, and other chronic diseases.
• Veterinary services that have already taken place and/or treatment completed prior to grant approval. If you have already signed an estimate and approved care to be delivered by the veterinary clinic, we cannot cover those services listed.